Background
20+ years keeping mission-critical systems running — infrastructure, incident management, and operations leadership. Now helping organizations implement AI and automation with the same rigor.
Most of my career has been spent in enterprise operations—the kind of work where outages make headlines and mistakes have regulatory consequences.
That background shapes how I approach AI and automation now. Not as someone chasing the latest tools, but as someone who's spent two decades learning what actually works in production environments.
The consulting and content work on this site comes from that same perspective: enterprise judgment applied to emerging technology.
Areas of Focus
Enterprise Operations
- •Leading L1 Monitoring and Major Incident Management for a stock exchange
- •High-availability systems where failure has material operational and regulatory consequences
- •Change management under regulatory scrutiny
- •Incident response and post-mortems
AI & Automation
- •Practical AI implementation for operations teams
- •n8n workflow design and architecture
- •Integration patterns that survive production
- •Automation that enhances judgment, not replaces it
Technical Leadership
- •Building teams that own their systems
- •Documentation that outlasts individuals
- •Process design for regulated environments
- •Vendor evaluation and technology selection
Enterprise Experience
TMX Group
L1 Monitoring & Major Incident Management
Leading the L1 Monitoring and Major Incident Management team for Canada's stock exchange. Enterprise reliability, regulatory compliance, and systems that handle billions in daily transactions.
BMO Financial Group
- Sr. ManagerCorporate, Finance & FCU Production Support
- MIRT FacilitatorTreasury & Payment Services
- Sr. Linux Administrator / Team LeadOnLine Banking for Business (OLBB)
Progressive leadership across critical banking infrastructure. From hands-on Linux administration to managing production support and facilitating major incident response for treasury and payment systems.
BlackBerry
- Service ManagerBIS Email
- Team LeadNA/AP NOC
Global operations during peak mobile adoption. Led NOC teams across North America and Asia-Pacific, managed the BlackBerry Internet Service email platform serving millions of users worldwide.
Early career: Cirba, Tucows, SAP Triversity, Xor Hosting, MTS, PG Enterprises, and various startups.
Current Work
Enterprise Operations
Day job at TMX Group. Leading L1 Monitoring and Major Incident Management for Canada's stock exchange. The judgment and rigor comes from here.
Consulting & Content
Selective consulting on AI and n8n automation. Workflow templates and technical content. Applying enterprise thinking to emerging technology.
Work Together
Looking for someone who understands both the technology and what it takes to run it in production.